How to Maximize the Benefits of Implementing Digital Workers (RPA): Creating a Digital Culture

In today’s fast-paced business landscape, creating a digital culture is quite important. In this case, companies constantly seek innovative ways to optimize their operations and drive efficiency. One such solution that has gained significant popularity is the implementation of digital workers, specifically Robotic Process Automation (RPA).

RPA bots can perform repetitive and rule-based tasks quickly and accurately, freeing human employees to focus on more value-added activities. However, to fully leverage the benefits of digital workers, fostering a digital culture within the organization is crucial.

In this blog post, we will explore how managers and leaders of mid to large-size companies can create a digital culture to maximize the benefits of implementing digital workers like RPA.

One effective approach is to establish RPA operators within the business units. RPA operators are individuals who possess a business-oriented mindset and receive training on running RPA bots. They act as a bridge between the RPA CoE and the business units, handling simple support tasks and raising detailed tickets when necessary. By having dedicated RPA operators, organizations can ensure that the bots are effectively utilized and receive the support they require.

It is essential to provide clear instructions and training to empower business users and facilitate their collaboration with digital workers. Upon delivering the bot, create a concise runtime manual that covers key aspects, such as starting the flow, expected inputs, produced outputs, and typical error handling.

Keep the instructions short and straightforward to encourage business users to read and follow them diligently. This step will help foster a sense of ownership and responsibility among business users, enabling them to work in harmony with digital workers.

Regular meetings with business units can significantly contribute to building a digital culture. These meetings provide an opportunity for the RPA CoE team to connect with business users, address their concerns, gather feedback, and offer high-level training sessions. By actively engaging with business units, the RPA CoE demonstrates its commitment to support and collaboration, fostering a positive relationship between humans and digital workers.

Citizen Development, the practice of empowering business users to create simple automation solutions, can also contribute to building a digital culture. While it may not be suitable for all scenarios, enabling business users to take ownership of smaller automation tasks can enhance their understanding of the technology and increase their responsibility toward its effective usage. However, it is essential to implement proper governance and support mechanisms to avoid additional burdens on the RPA CoE team.

Creating a digital culture within an organization is crucial for maximizing the benefits of implementing digital workers like RPA. Managers and leaders can foster an environment where humans and digital workers collaborate effectively by establishing RPA operators, providing clear instructions and training, organizing regular meetings with business units, and exploring citizen development. Embracing a digital culture empowers employees, enhances their skill sets, and ensures that digital workers continue to add value to the business.

By following these strategies, mid to large-size companies can unlock the full potential of digital workers and drive their organizations toward digital transformation. Remember, implementing a digital culture takes time and effort, but the rewards in terms of increased efficiency, productivity, and employee satisfaction are well worth it. Embrace the possibilities that digital workers offer, and let them be your trusted allies in the pursuit of business success.