E-Commerce website with over 12 million users.
Offering a wide range of products, payment processing, logistics, and advertising services, known for its excellent customer service and innovative approach to e-commerce.
Missing Invoice Process
About Client
Industry
E-Commerce
Headquarters
Turkey
Business Need
to maintain their customer service standards by providing a prompt solution to customers who have not received their invoices.
Business Challange
The business challenge faced by the E-commerce company was the manual processing of customer complaints about missing invoices, leading to delayed responses and dissatisfied customers. The company relied on a manual process to download and filter a list of complaints and then used Excel sheets to track and manage customer complaints. The company had to ensure that all complaints are addressed within seven days and that the gift vouchers are issued promptly. However, this manual process led to delays, errors, and inefficiencies.
VooDoo RPA Solution
Business Impact
VooDoo RPA’s solution helped the E-commerce company in Turkey streamline its invoice process, resulting in improved customer satisfaction, increased efficiency, and reduced costs. The automated solution enabled the company to issue gift vouchers promptly and address customer complaints within the stipulated time frame, resulting in a significant improvement in the company’s business operations.
1.
Costumer Satisfaction improved
2.
Increased efficiency
3.
Reduced Costs
Free Demo Call
If you need a similar automation solution, we invite you to set up a meeting for a 30-minute demo call to see how our platform can transform your business processes.
Our RPA experts will work with you to understand your needs and design a customized solution that fits your business requirements.
With VooDoo RPA, you can streamline your operations, reduce costs, and improve efficiency. Contact us today to schedule your free demo call and take the first step towards automation success.
